How your details are handled.

This website, buildwithraj.com.au, is run by Raj Singh, a New Home Sales Consultant at Homegroup. This policy explains what personal information is collected through the website and how it is used. It is written to follow the Australian Privacy Principles.

What is collected

• Details you enter in a form: your name, mobile, email, preferred area, timing, finance stage, language, the best day and time to contact you, and any message.
• If you complete the Home Building Assessment: also whether you own land, the type of home, bedrooms and storeys, and an approximate total budget range.
• If you use the Build on your land form: the suburb or estate, lot size, dimensions and shape, and what you want to build.
• If you download a package brochure: your name and mobile, and which package you downloaded.
• If you use the AI assistant in the chat window: the questions you type and its replies (see "The AI assistant" below).
• Basic website usage data, such as pages visited, the website that sent you and the type of device, counted by Cloudflare Web Analytics. It uses no cookies, doesn't identify you and isn't used for advertising.

Please don't send identity documents, title documents or financial account details through the website.

Why it is collected

• To contact you about your enquiry and your new home.
• To prepare house and land packages, designs and quotes for you.
• To let you know about new packages or land, if you registered for early access.
• To understand how the website is used and improve it.

Who it may be shared with

• Homegroup, so your enquiry can be recorded and your quote, designs and contracts prepared. Homegroup handles your information under its own privacy policy.
• A licensed mortgage broker, land developer or agent, or post-handover trade, only if you ask to be introduced or agree to it first.
• Service providers that run the website: website hosting (Cloudflare), the form delivery service (Web3Forms), the AI assistant (Anthropic, only for chat messages and draft writing, as explained below) and website visitor counting (Cloudflare Web Analytics, no cookies). Some of these providers may store data outside Australia, including in the United States.

Your information is never sold.

The AI assistant

When it's switched on, the chat window has an AI assistant. It's a computer program, not Raj. It answers general questions using only the information on this website, and it can make mistakes. It can't give prices, inclusions or availability, can't tell you whether you're eligible for a grant or scheme, and doesn't give financial, legal or tax advice. It can't see any customer records.

• Where your messages go. The assistant is run by Anthropic, PBC, a company in the United States. Each message you type, with the chat so far, is sent to Anthropic to write the reply, so it is disclosed overseas (to the United States). Under Anthropic's commercial terms, messages sent this way aren't used to train its AI models, and Anthropic keeps them only for a limited time, for example to check for misuse. You don't need to give your name or contact details to use the assistant, so please don't type personal details into it.
• How long chats are kept. Chats are stored on Cloudflare for 30 days so Raj can check the assistant is giving good answers, then they're deleted automatically. They're not included in backups.
• If you send the chat to Raj. If you tap "Send this to Raj" and add your name and mobile, the chat becomes part of your enquiry and is kept with it, as described in "Keeping it secure".

Raj may also use the same AI service to help draft replies and marketing messages. He reads and edits every message himself before he sends it, and only your first name and the details of your enquiry are used, never your mobile, email or address.

Keeping it secure

Enquiries are delivered by email to Raj and also stored securely in his private website admin (hosted on Cloudflare, protected by a login only he can use) for up to 2 years, or less if you ask for them to be deleted. They're used only to help you with your new home and to meet any legal record-keeping requirements. Reasonable steps are taken to protect your information from misuse, loss and unauthorised access.

Marketing

Marketing is always optional and separate from your enquiry. Forms have two unticked boxes: one for emails and one for text messages about new packages and land releases. You can tick either, both or neither, and it doesn't change how your enquiry is handled. If you tick one, the date, the wording you agreed to and the email or mobile it applies to are recorded so there's a record of your consent. If you register for early access, you may be contacted about new packages or land in your preferred area. Every marketing message says who it's from and how to stop, and you can ask to stop at any time by replying or contacting Raj below. When you opt out, your email or mobile is added to a do-not-contact list so it's left out of every future marketing list, and the date is recorded.

Monthly market update

If you sign up for the monthly market update, your name, email, preferred area, the date you signed up and the wording you agreed to are stored securely on Cloudflare so there's a record of your consent. Raj uses them only to send the update. Each email says who it's from and includes an unsubscribe link, and you can unsubscribe at any time at buildwithraj.com.au/unsubscribe.

Access, correction and complaints

You can ask to see or correct the information held about you, or ask for it to be deleted, by contacting Raj below. If you have a concern about how your information was handled, please get in touch first so it can be put right. If you're not satisfied with the response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Raj Singh · [email protected] · 0430 285 857